Terms and Conditions for Care Cleaning
1. Introduction
These Terms and Conditions govern the use of the cleaning services provided by Care Cleaning Ltd ("we," "us," "our") to our customers ("you," "client"). By booking a cleaning service with us, you agree to these Terms and Conditions.
1. Introduction
These Terms and Conditions govern the use of the cleaning services provided by Care Cleaning Ltd ("we," "us," "our") to our customers ("you," "client"). By booking a cleaning service with us, you agree to these Terms and Conditions.
2. Services Provided
We offer cleaning services including but not limited to residential cleaning, office cleaning, end-of-tenancy cleaning, and specialised cleaning services. A detailed list of services and pricing can be found on our website or discussed at the time of booking.
3. Service Agreement
By booking our services, you agree to the following:
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The cleaning will be performed as per the agreed scope and time.
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You are required to provide accurate details regarding your property, including specific instructions for the cleaning.
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Our cleaners are trained to carry out their duties with reasonable care and professionalism.
4. Booking and Payment
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Booking: You can book our services by phone or by email.
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Payment: Payments are due immediately after the service is completed. We accept bank transfers. We may require a deposit for certain services, which will be agreed upon at the time of booking.
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Cancellation Policy: If you need to cancel or reschedule your cleaning, we ask for at least 24 hours notice. Cancellations made after this time may incur a cancellation fee.
5. Client Responsibilities
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Access to Property: You are responsible for ensuring our cleaners have access to the property at the scheduled time.
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Safety and Security: You must ensure that the premises are safe for cleaning, and you must inform us of any hazardous materials, site risks or areas that require special attention.
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Personal Property: We will not be responsible for any loss or damage to personal items unless caused by our negligence.
6. Liability Insurance
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Liability: We aim to provide excellent service, but we are not liable for any damages or injuries unless they result from our negligence.
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Insurance: We carry comprehensive insurance to cover damages or losses caused during the cleaning process, subject to the limitations of our insurance policy.
7. Complaints and Disputes
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Complaints: If you are unsatisfied with our cleaning services, please contact us within 12 hours after the clean is completed to discuss and resolve the issue. We will make reasonable efforts to rectify any issues.
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Dispute Resolution: Any disputes arising from these terms and conditions will be handled according to New Zealand's consumer protection laws. We will first attempt to resolve disputes through mediation or informal negotiation.
8. Confidentiality
We respect your privacy and will not disclose any personal information or details about your property to third parties without your consent, except as required by law.
9. Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. Any
changes will be posted on our website and will apply to future services.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.
11. Contact Information
If you have any questions or concerns, please contact us at:
Care Cleaning Ltd
0211136314